We're here to help
SUPPORT & SERVICES
Infocyte's team has years of experience hunting adversaries attempting to hide in sensitive national defense networks. Additionally, they are trained in the latest offensive techniques enabling them to think like an attacker to predict where they might hide.
How Can we Help You?
To ensure customers optimize the ongoing value of their IT security investment in Infocyte HUNT, our support team is on hand to provide assistance to resolve any technical issues that may arise.
CUSTOMER SUPPORT PORTAL
Customers have access to the Support Portal where online, self-service help can be searched for technical solutions. Browse FAQs, known issues, release notes, guides and manuals or log a support ticket. Customers can request a login by sending a request to firstname.lastname@example.org.
LOG A SUPPORT REQUEST
Have a question that you need help with? Customers can submit support questions online via the support portal.
Jumpstart Your Threat Hunting Program
INFOCYTE PROFESSIONAL SERVICES
Need help getting started? Infocyte offers training and implementation services, as well extra support services to help jump start projects and ensure they stay on track.
Our worldwide network of trusted partners is able to assist customers with a range of services: from the evaluation, deployment and training options for Infocyte HUNT, to conducting Compromise Assessments with Infocyte HUNT and providing Incident Response.
Not enough resources? Many Infocyte partners offer a Managed Service option for your peace of mind. Managed services are suitable for any organization that prefers to outsource their infrastructure management and security, and is comfortable with periodic security assessments.